Panasonic KX-NCP and KX-TDE Communications Assistant

Panasonic Communications Assistant converges your telephony with screen based presence, availability, unified messaging, instant messaging, and a variety of collaboration tools, to simplify and enhance real-time business communications. Working in conjunction with the Panasonic KX-NCP (Network Communication Platform) - this software application enables you to implement unified communication by blending powerful point and click telephony with rich presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools.

The Panasonic Communication Assistant productivity software suite is a highly intuitive unified communications (UC) solution that blends easy point and click telephony together with presence, availability, Microsoft Outlook® integration, visual voice messaging and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.

The software can be deployed either in serverless mode or together with communication assistant server providing added functionality for single site small to medium businesses. Depending on the type of users and the set of features required, the communication assistant UC clients can be run in three (3) different modes.

Features at a Glance

• Point and Click Call Control
• Rich Presence Functionality
• Team Collaboration Tools
• Instant Messaging (Chat)
• Visual Voice Messaging
• Unified Messaging (KX-TVM50/200)
• Integration with Microsoft® Outlook®
• Door phone and IP Camera control
• Call History, calls made, calls missed

Call Centre Features

• Agent Login/Logout and Wrap-up
• Supervisor Group Call Monitoring
• Supervisor Call Management

Communication Assistant Basic

Point and click telephony, combined with Microsoft Outlook Support. Ideal for occasional user who requires application integration. Deployment type: [Server-less] or grow to [CA Server]

Communication Assistant Professional

Intuitive point and click telephony – fully featured with Outlook and real-time presence indication. Ideal for professionals who require real-time presence information on colleagues availability. Deployment type: [Server-less] or grow to [CA Server]

Communication Assistant Supervisor

For supervisors to easily monitor and manage telephony activities of group members. Ideal for team leaders, manager and those working in a help desk or small call centre. Deployment type: [Server-less] only.